By submitting this Service Agreement (hereafter “Agreement”) online, sending via fax or requesting via email, Customer ( hereafter “you” or “your”) understands and agrees that they are hiring the services of Safe-Direct Car Shipping DBA Hi Ho Silver Shipping (hereafter “Hi Ho Silver Shipping”) , a licensed & bonded transportation brokerage (MC#632461), to arrange the shipment of their vehicle(s) with a Contract Carrier (hereafter “Carrier”). They further have read, understand and will abide by the following terms and conditions.
Carrier requires you to prepare your vehicle(s) for transport by disarming any alarm systems and/or providing necessary remotes for alarm systems, and removing or retracting all loose and/or protruding accessories from your vehicle(s).
Your vehicle(s) is/are considered in operational condition and must be able to be driven onto and off of the carrier under the vehicle’s own power at all times during shipment unless clearly noted on your order as ‘In-op’ or ‘Non-operational’. Non-operational vehicles must roll, brake and steer. Vehicles that are non-operational or become non-operational during shipment, for any reason, will be subject to an additional, industry standard, non-operational fee of One Hundred and Fifty Dollars ($150.00).
You agree and understand that your vehicle(s) must be free of contents as neither Hi Ho Silver Shipping nor Carrier are licensed to handle the transportation of “Household Goods.” Damage to, loss of or fines levied to Carrier resulting from any unauthorized contents present in the vehicle during shipment are the sole responsibility of the Customer.
Your total price for the transportation of your vehicle(s) is factored using numerous pieces of information including, but not limited to, the size and/or weight of the vehicle(s). Misrepresentation to Hi Ho Silver Shipping of the vehicle(s) size and/or weight may result in additional fees and/or the cancellation of the order. Orders canceled due to misrepresentation of the vehicle(s) will forfeit any service fees that have been previously paid.
It is your responsibility to ensure that the vehicle(s) is/are ready to be released to the chosen Carrier by the projected pickup date given on the order. Failure to release the vehicle(s) to the chosen Carrier on or after the date given by you when placing your order may result in a ‘Dry Run’ Fee. Industry standard for a ‘Dry Run’ fee is One Hundred Dollars ($100.00).
You may request a specific pick up date, but due to the nature of the industry, you understand that such dates are ‘requests’ only and cannot be guaranteed.
Once a Carrier is assigned to your vehicle(s), you will be given the estimated dates of pickup (and delivery when possible) as well as the Carrier name and direct business phone number. Any dates given are the Carrier’s projections only and are given solely to assist both you and the Carrier in the general arrangement of your schedules; dates given are not guaranteed, as certain conditions can alter a Carrier’s schedule (i.e. weather, road conditions, mechanical problems, etc.) As such, you agree to hold Hi Ho Silver Shipping harmless for any expenses incurred as the result of any delays, including, but not limited to, any car rental fees or living accommodation expenses you incur. It is strongly recommended that you maintain reasonable contact with the Carrier and/or Hi Ho Silver Shipping to stay up to date on any schedule changes.
Hi Ho Silver Shipping will not charge a Deposit, which constitutes Hi Ho Silver Shipping’s Service Fee, until a Carrier is assigned and confirmed to pick up, transport and deliver the vehicle(s) listed on your order. Once the selected Carrier’s information is provided to you, the Service Fee/Deposit charged by Hi Ho Silver Shipping is due and payable. Upon releasing your vehicle(s) to the Carrier selected, you accept the service from Hi Ho Silver Shipping to be complete. Any Service Fees/Deposits due to Hi Ho Silver Shipping but not paid by the time the vehicle(s) is/are loaded onto the selected carrier will become past due. You will be granted a 24 hour grace period from the time of pick up to settle any past due amount. Amounts beyond 24 hours past due will be assessed a Twenty Five Dollar ($25.00) past due fee that will be added, along with the past due amount, to the Carrier’s balance due amount and collected by the Carrier before the vehicle(s) will be released at the delivery point.
Carrier will contact you by phone at the numbers you provided, in order to schedule an appointment for pickup and delivery of the vehicle(s). It is your responsibility to verify that all contact phone numbers given to Hi Ho Silver Shipping and subsequently to the Carrier are correct. In the event that you are unable to meet the driver for an appointed time for pickup or delivery, you may designate an Agent on your behalf to release and/or accept the vehicle(s). You understand that if neither you nor your Agent is able to accept and/or remit proper payment for the vehicle(s) on delivery at the destination, the vehicle(s) may be stored in a facility chosen by the Carrier at your expense.
If the Carrier is unable to safely access the pickup or delivery addresses provided by you, you agree to meet the Carrier at a nearby location, in order for the Carrier to safely pick up or drop off your vehicle(s). In the alternative, you will allow the Carrier, at their discretion, to hire a local service, (i.e. flatbed) at the Carrier’s expense, to assist the Carrier in providing ‘door to door’ pickup or delivery.
Payments for the balance due to the Carrier must be made on or before delivery of your vehicle(s), unless payment on pickup is pre-arranged. The Carrier only accepts Cash, Cashier’s Check or Money Order. It is your responsibility to verify the Carrier’s preferred method and/or the proper spelling of their Company’s name for such payment.
